Ordering from House Of Tibet is easy and safe. Orders are shipped via Ipec Toll, Hunter Express, Fast Way Courier, Australia Post, and express post as per your order priority.
Usually orders are shipped out within 2- 8 business days. Please note that House of Tibet does not drop ship goods to your customers on behalf of you. The entire order will be delivered to the address provided.There may be a slight delay in delivery when shipping via Ipec Toll and Fast way courier for deliveries to country areas within and outside Victoria.
Please Note that the total cost of the web order does not have shipping and handling costs included. You will be charged separately as we have to measure the size and weight of the box to calculate the postage. The postage and handling will be calculated as per weight and dimension of the parcel.And also may attract extra cost for priority dispatch.
House Of Tibet wants you to be assured that if your purchase is not satisfied due to faulty stock you may return your items for a exchange / refund of the purchase item provided they were returned within 7 days of received goods in unused and in original condition with its tags and packagings. House of Tibet will not give a refund / exchange the goods, if returned after a week.
When shipping stock to you we require a valid street address and business phone numbers in order to smoothen the delivering process. Our aim is to ship our orders the same day, as they are received and full payment paid. All orders are of course subject to stock availability.
You will be notified if your items are out of stock and may be put on back order. We endure to bring you very competitive prices on all our items and therefore reserve the right to reject orders in which the price was not as intended. We also reserve the right to reject service to anyone for any reason.
All new accounts must be paid in advance prior to dispatch of ordered goods. We accept major credit cards such as Visa and Master Card.
We do not take credit details over the Internet, please ring our sales department and provide your card number once you have completed your order over the phone, we do not store your number unless otherwise stated by you. You can also use your credit card as your payment method by calling us or fax us the payment detail. We also accept business cheque, cash or bank drafts. We charge G.S.T for all items sold as required by law.